01
Bring in the facts.
Match the lost dispute with the order, delivery, refunds, and returns.
A next step after a lost disputeDelivered the order?
Delivered the order?
Lost the
chargeback?
You shipped the goods. The payment is gone.
Review the case and take the next step—with you in control.
Create your merchant workspace · No card required
YOUR NEXT STEP, IN ONE PLACE PREVIEW
Order #1048Illustrative case
Needs reviewOriginal order balance£1,249.00
Order deliveredDelivery evidence available
Chargeback lostReview the outstanding balance
ReviewYou choose what happens next.Review, approve, pause, or close.
A SIMPLE WORKFLOWFrom the loss.
From the loss.
To the next step.
Bring the facts together. Review the case.
Choose a clear way forward.
02
Make the decision.
Review whether a payment request is appropriate. You decide which cases proceed.
03
Give a clear next step.
Where supported, offer payment, a conversation, or a return through your store.
YOUR STORE. YOUR DECISION.More clarity.
More clarity.
You stay in control.
Keep the facts and the conversation together. Review before requesting payment. Pause when an issue needs your attention.
Evidence stays private Verify payments first
See it in the workspace A CONNECTED WORKSPACEStart with Shopify.
Start with Shopify.
More connections ahead.
The Shopify app is available now.
Standalone integrations are being built in stages.
Standalone connections are not live yet.View the Shopify app
SUCCESS-BASED PRICINGA fee when money
A fee when money
is recovered.
No monthly subscription. Customer payments go to your store.
The Shopify app charges 20% of recovered payments. The same model is proposed for standalone, with separate merchant billing. Standalone billing is not live. Processing fees, taxes, and refund adjustments are separate. Recovery is not guaranteed.
GOOD TO KNOW
A few clear answers.
Does this reverse the bank’s decision?
No. Commerce Recovery helps merchants review and request an appropriate outstanding payment after a lost dispute. It does not overturn the bank’s decision.
Can every lost chargeback be recovered?
No. Delivery alone does not establish that payment is owed. Refunds, returns, unauthorized payments, customer issues, and applicable rules need review.
Where does the customer’s payment go?
The intended standalone model uses your supported merchant checkout. Customer payments go to you; our software fee is billed separately.
What can I use today?
The Shopify app is available separately. Sign in with Google to create a private workspace, import cases, and add notes. You can also explore fictional sample cases. Live standalone connections, customer requests, and billing are still being prepared.
DELIVERED THE ORDER. LOST THE CHARGEBACK.
Get started with Google